sceptre monitor sound not working

When your TV’s resolution is higher than the digital channel’s broadcast resolution, the signal is up-converted to match your TV’s resolution. No Sound. Let's start off by Uninstalling the audio drivers from Device manager: Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. If it works then this tells you it is the TV’s issue. There are two ports that are commonly confusing: i. Audio-in port (recognized as green port): It needs to be connected to the PC if you want to play audio from monitor by using VGA or DVI signal ports. The sound is irritatingly poor. During the Audio component test, I heard no sound (neither testing with the built-in speakerd nor with a headset), so the test reported: Only a system rerstart solved the problem. 1st: both of them had a hiss when no sound being reproduced which wasn't exactly annoying but none of my previous monitors where having. The science of ergonomics studies the relationship between health and a suitable working environment. ii. I'm sure they should be able to go ahead and address your issue. Use Process of Elimination: If your device is connected to an audio receiver or other intermediary, remove the HDMI connection and plug it directly into the TV.If that works, then the receiver or intermediary device you're using is likely the problem. Please make sure that function is turned on. Try the source of the video with another TV if possible. Make sure the power cord is properly and securely connected. Any number of dead or bad pixels under the limit is considered to be within normal performance specification of the LCD and is not considered defective. Once done, restart the computer and check if that works. For more information on that you will also need to contact your video card technical support. If you still think that this is a problem with your TV, please contact Sceptre’s Technical Support Group for help. Refer this link to know how to use HP support assistant. There is a red X to the right of the speaker in the taskbar. If the machine is restarted, the sound comes back again. If the TV is close to the wall, try moving the TV to another room in your house to see if the problem still occurs. If both options above fail, and your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help. If the test passes, I would suggest the next step would be to perform a recovery. If the problem does not go away, check your AV device, maybe your cable or satellite box is sending that signal. If that does not help, most likely you’ll need to upgrade your video card to a newer one. Let me know how it goes for further assistance! Check other sources to see if they give you the same problem. You've performed the hardware test and it resulted with the failure ID – 90AP1G-9GT9KV-MFPW3A-21QX13. Summary of Contents for Sceptre LCD Monitor. If this is a TV, see if all the sources are giving you the same problem. These are: Microphone Array (Intel Smart Sound Technology (Intel SST))Driver 10.0.17763.1 (14-Sep-18), Intel Display AudioDriver 10.26.0.1 (4-Sep-18), Intel Smart Sound Technology (Intel SST)Driver 10.23.0.2214 (4-Dec-18), Realtek AudioDriver 6.0.1.8531 (4-Sep-18). If your HDCP video device uses RCA AUDIO jacks, you’ll need to obtain a RCA audio converted into 3.5 mm mini-jack cable. Try a new power cord. If you have checked all of those options and your unit is still giving you the over range message, you will need to contact Sceptre’s Technical Support Group for help. If you still have the same problem please check with Sceptre's support team for further help on the subject. If there is it might be the device connected to your current source at fault. Most LCDs have a refresh tolerance of 60hz, please make sure the refresh rate is also 60hz. Please see if that solves your issue. Press the remote buttons and the power button randomly for a good 2 seconds, and then reinstall the batteries. The power cable has to be removed from the power socket before cleaning the HDTV. By continuing to use this site you consent to the use of cookies on your device as described … I have a C24F390FHN (24" wide-screen curved monitor) which is supposed to be able to play sound when connected to a compatible HDMI device that plays sound. If they do then most likely it’s the TV and you will need to contact Sceptre’s Technical Support Group for help. Enhances audio by expanding the size of the audio image and creating a deep, rich bass response Easily mount your Sceptre display on the wall to save ample space and to obtain optimum visibility Delivers the lowest bass frequencies that you covet while not drowning out any of the treble The Speaker/Headphone icon on the right of the taskbar seems to work fine at first, but no volume change causes any feedback sound. Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website, using this link. The no sound problem occurs to users with NVIDIA High Definition Audio drivers installed and it often reflects itself when using HDMI to stream audio and video to other screens. Please make sure there is line of sight from the remote control’s front sensor to the remote sensor of the TV. There is no sound coming out neither from speakers nor from earphones. Joined: Oct 21, 2004 Messages: 130. 3. If you purchased it under 30 days. Discussion in 'Home Theater and Automation' started by stevek11290, May 19, 2007. stevek11290. Then check the box delete the software for this device. 2. If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help. If they do not then most likely it is the cable or satellite box, please check with your service provider for further help. That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers! Running an outdated graphic driver could also cause your Windows … If it works then this tells you it is the TV’s issue. Press the MENU button to see if the menu comes up. Your TV is manufactured using an extremely high level of precision technology, however, sometimes some pixels of your TV may not display. If you have checked all those options, the most likely the TV’s back light or power inverter or power supply is not working. Check the source to make sure your cables are connected to the correct source. Then check the box delete the software for this device. Check the source of the video (a dvd player or cable box or game console) to see if that has problems. 2. If the TV turns off even with video and audio showing on the TV screen, please contact Sceptre’s Technical Support Group for help. At the bottom click “Set as default” to bring it … Make sure that the files are of the supported type on the USB (JPEG or MP3s only). Try another source with another device to see if there’s sound on the other source. Try turning the TV off, unplugging the power for 10 minutes then plugging it back in. Check if the video cables are correctly connected. Try the steps mentioned in this document - HP PCs - A 'No Audio Device is installed' Message Displays. I also made sure I updated it to the latest drivers. I see that you were interacting with @Jeet_singh but he is out of the office. If it does not work then it tells you the problem lies with the device. If you are using ANTENNA:AIR as your source, make sure your signal is strong. Tap to unmute. Been trying to download drivers for LCD Sceptre monitor but when I click on the "drivers" link on the site all I get is a text file, not … This television follows SONY’s universal remote code. Try the remote to see if it works. If you have checked all of the above, most likely the TV is at fault. You will need to contact Sceptre’s Technical Support Group for help. Because HDMI is capable of carrying audio, so in case you plugged your system into a TV or receiver, it defaults to sending audio out of the HDMI port. If you wish to override this, while you have a display connected, go to Control Panel > Sound, right-click your regular speakers in … Check if the cable is corrupt. Depending on the test results, If the test fails then this could be an issue with the possible hardware failure. It's not detected at all either it seems. Do not use volatile solvent (alcohol, rosin, and toluene) to clean the HDTV. If this is a AV device such as a DVD player or cable box, then signal is not valid, try changing a new set of cables or changing out the DVD player or cable box to see if those are the problem. YOU ARE NOW SUBSCRIBED TO OUR NEWSLETTER! Sceptre monitor drivers. Check the source of the video (a dvd player or cable box or game console) to see if that has problems. Check the video cable to make sure it is not loose. HP Support team can be reached on: https://support.hp.com/us-en/contact-hp?openCLC=true. To know more about obtaining a set of recovery media, please click here. a. This time I tried more actions to find a temporary solution. The only thing detected are my regular speakers and my … Please check you are connecting with the correct input/ output ports with your PC and audio device. Turn off the TV, unplug it from the socket. It should automatically download and install the latest updates and drivers for your PC. Turn both devices off then power each of them on separately. Try the source of the video with another TV if possible. NOTE: Using an adapter or converter cable from digital to analog will cause you to lose the sound signal and will require an audio cable to be connected. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help. Check with another channel to see if sound is coming through. The disable and enable Realtek Audio, which is obviously the faulty SW piece, continues working for me. Make sure the video cables are connected correctly. Up-converting can cause this type of effect. Acer Laptop No Sound After Win 10 Upgrade. The TV features a power saving mode which will automatically turn off the TV, if there’s no signal provided for more than 5 minutes. Change the setting to CC1 or turn off closed captioning and the box will disappear. None of the steps provided in the document "HP PCs - A 'No Audio Device is installed' Message Displays" works. HP Support team can be reached on this link. Thank you for posting your query on HP Community. You may go through the steps suggested in this support document for - Performing an HP System Recovery, If for some reason, the recovery fails, then is could either be due to partition is missing or the partition is corrupted then the only option would be to perform a recovery using the recovery media. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Page 5 Note: Using a computer for an extended period of time with a poor workstation set-up and incorrect working habits can cause health problems. Different channels and inputs will sometimes have this effect because the channel signal’s own volume is already loud. That's the "solution" the support assistant's virtual assistant leads you to. Monitors are not working there is no response on power on no light is on while power on and not working asked Nov 1 in Sceptre, Eris, R-Series by ( 120 points) 0 votes If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help. The MSI monitor will work on any of the 3 DisplayPort jacks, using the HDMI-DisplayPort adapter and an HDMI cable, but if and only if the Sceptre monitor is connected to HDMI at the same time. As you have run the audio test from F2 which has failed, I would suggest this looks like a possible hardware failure with the PC. Sceptre will not give tech support on a newly purchased, warrantied TV without a $5 charge. If they are then most likely the TV is at fault and you will need to contact Sceptre’s Technical Support Group for help. The device has Win10 preinstalled and updated regularly. Of course, except for "Use Microsoft System Restore or HP System Recovery", which I don't know if works and which I don't want to try. Sceptre Inc.  Check your AC adapter to see if its own LED indicator is lit. Update Display/Graphics Driver. Make sure that your source is on ‘Media.’. You have turned on closed captioning and are using TEXT1 – TEXT4. 1. Pixels defects within industry specifications are inherent to this type of product and do not constitute a defective product. Remove the batteries out of the remote for 30 minutes. Sometimes the problem appears when installing the latest drivers and sometimes the cause is more mysterious. Now click on your HDMI output device to select it. 1) switch to display port using the OSD (will give no signal message, followed by sleep mode and black screen) 2) then remove the power cable from the monitor (switching the monitor off using the button will NOT do it) 3) wait for at least one minute. Purchase a new HDMI cable from an electronics store or online store to see if that helps. The fault is intermittent, so I can't be 100% sure that the fault disappeared. The TV has an AUTO VOLUME LEVEL function that can combat this type of effect. Sometimes with YPbPr (Component) cables it is possible to mix the green and blue connection. NO POWER - No power, No LED. NOTE: Your monitor's I/O ports may differ. That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers! 4) put the power cable back in. 1. Sceptre TV Problem - It wont show picture on screen - Answered by a verified TV Technician We use cookies to give you the best possible experience on our website. If playback doesn't begin shortly, try restarting your device. I have the volume on it turned all the way up to 100, as well as the volume on my computer turned all the to 100, and I cannot get any sound to play out of the monitor speakers. Try a different cable. ANYWAY, I don't find it an acceptable practice to restart the computer every time this happens. Check another source to see if the same issue happens. Use a 100% cotton cloth or micro-fiber cloth for cleaning. That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers! HP Solution Center Adobe Flash player error. There is no way remove this completely. Also, download and install HP support assistant on your PC. If you are using HDMI then make sure you have set the audio signal to PCM instead of BITSTREAM. When using one of these connections, make sure to have the device selected within the Default Playback Device options listed in Step 2 above. Make sure the unit is recognized as plug and play monitor. Try a different electric outlet. † The opinions expressed above are the personal opinions of the authors, not of HP. Make sure you have a 3.5 mm mini-jack cable connected from your pc’s sound output to the TV’s VGA STEREO INPUT. See if that helps. Check the LED indicator light to see if it is lit. If your monitor is getting power, but you still don't see an image, the data cable … Try updating your video card’s drivers as well. To find the actual code you must read through your own universal remote’s guide book. Let me know how it goes for further assistance. Make sure the power cord is properly and securely connected. No sound with second monitor HDMI - fix - Windows - YouTube copyright© 2021 SCEPTRE Inc. All rights reserved. Unplug the USB drive, and then plug it back in. The TV’s remote sensor is also housed in the same place as the power indicator light. Never was it indicated upon sale, a charge would be levied. Make sure you have a 3.5 mm mini-jack cable connected from your HDCP video device’s sound output to the TV’s VGA STEREO INPUT. You're signed out. My Asus VG248QE monitor has a headphone jack at the back and plugging in a pair of AKG headphones that works with my phone and other devices I get no sound. Red, gree, blue, red, and white cables are YPbPr). Performing the  System Extensive Test, the machine passed all tests. I tried to reproduce the fault but in all tries the system was well behaved. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If all else fails, you will need to contact Sceptre’s Technical Support Group for help. Usually waking out from sleep, no matter what you do, there is no sound coming out of the speakers or the headphones. By using this site, you accept the, Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website, using, the information I've provided was helpful, give us some reinforcement by clicking the, Try the steps mentioned in this document -, HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Simply ask a new question if you would like to start the discussion again, HP PCs - A 'No Audio Device is installed' Message Displays, https://support.hp.com/us-en/contact-hp?openCLC=true. No changes were done to the device prior to the fault appearance. *Product(s) specifications subject to change without notice. Try another wall socket to see if that is the problem. In this scenario, I would personally suggest you run a test on the Audio from F2 (Please remember to capture the failure ID for further assistance). Videos you watch may be added to the TV's watch history and influence TV recommendations. Temporary solution I found (besides restarting the machine): Disable and Enable the Realtek Audio device. This might be from interference from large electrical appliances, cars, motorcycles, or fluorescent lights. SCEPTRE sets limit on the LCD at 3 dead pixels in a cluster adjacent to each other, or 5 dead pixels in a combination of color and brightness. If this is a monitor, try going into the video card’s driver settings to see if you can adjust the image from the video card driver’s settings. Try a new set of cables to see if it makes any difference. Let me know if you need any further assistance! If clicked, a completely useless troubleshooter activates showing no avilable solution. If you are outside 30 days of return period please read the following. If the remote control or bezel is dirty to the point where you cannot simply dry wipe it, please lightly dampen the wiping material (. Please exchange it with your retailer. All the audio-related devices in the Device Manager report "This device is working properly". This TV is a High Definition liquid crystal display panel TV. These type of chemicals might damage the housing and the LCD glass. Solution Acer PC has no sound after Windows 10 Upgrade. If it does not work then it tells you the problem lies with the device. Television Has No Sound Answer 4: Make sure there is not a pair of headphones connected to the TV audio out jack on the side or front of your TV.. Television Has No Sound Answer 5: Check all of the cables that are connected into the back of your TV. Make sure that you’re using a flash drive with a maximum size of 2Gigabytes. It requires a few more seconds than normal TVs to power up and show the picture. Today i just noticed that my monitor has a port for my headphones and a microphone so I decided to use them to save the hassle to re plug them back and fort when I switch between my PC and PS3. Make sure that your flash drive is formatted in FAT16 format. Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center. MESSAGE FROM THE SCEPTRE TEAM ON COVID-19. Acer Laptop PCs - No Sound from Speakers in Windows 10. Didn't find what you were looking for? Ask the community. In this scenario, I would personally suggest you contact our HP support team for further assistance. Make sure the TV source is selected correctly corresponding to the cable you used for providing the TV with audio / video (ie. Connect the previously known working monitor on the computer and make sure the video resolution conforms to the resolution supported by the LCD’s native resolution. After a while, a red X appears next to the taskbar speaker. Hovering over it you get the message: Problem found: Audio Services not responding, Not fixed. Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Anyways the sound works great but the microphone doesn't, my computer isn't detecting the microphone and I have no idea why. Try a known to be working HDMI cable to see if that helps. Sceptre Inc. Store. The problem reappeared. Refer to page 40 for more information. I would recommend you contact our HP support team for ordering a set of recovery media for your PC.

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