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The Support Delivery Manager (SDM) is responsible for support ownership of Premium customers.
Service Delivery Manager (SDM) Customer Service Manager (CSM) Customer Success Manager (CSM) Mission Le Gestionnaire de contrats pilote le contrat de services dont il a la responsabilité. Emploi Support Delivery Manager Filter results by: Trier par : pertinence - date. A service delivery manager's role focuses on keeping clients satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients. Service Delivery Manager (SDM) Customer Service Manager (CSM) Customer Success Manager (CSM) Activités principales. Le Service Delivery Manager est LA référence de l’adéquation entre « objectifs attendus » et « situation réelle ». Il définit les indicateurs et veille à garantir auprès de son client les niveaux de services contractualisés. Job Description Total est à la recherche d’un.e Service Delivery Manager Support IT. Technical Support. Respecter le contrat c’est « la base ». Vous travaillerez au département Support des Utilisateurs de Total Global Information Technology Services (TGITS), le centre de services mutualisés système d'information du groupe Total. Employeur (696) Recruteur (52) Salaire estimé . Primarily, the reactive scope of this role is related to the ownership, coordination and support of escalations or service incidents until their mitigation.
2 925,00 € et +/mois (209) 3 333,33 € et +/mois (177) 3 750,00 € et +/mois (127) 4 166,67 € et +/mois (87) 4 583,33 € et +/mois (54) Type de contrat. Le poste est basé à Paris la Défense. 020557 Requisition # About the Job. Mar 20, 2020 Post Date. TGITS appartient à la branche Total Global Services. Total est à la recherche d'un.e Service Delivery Manager Support IT. At this level, you may work alongside a delivery manager on a larger team, shadowing and providing support, or working to deliver an element themselves under guidance and mentorship.
Transverse au projet, il garantit le respect des engagements de services de tous les acteurs du projet, les enveloppes financières des prestations et la bonne marche opérationnelle.
Le poste est basé à Paris la Défense.
Duties can vary, based on the type of company. Vous travaillerez au département Support des Utilisateurs de Total Global Information Technology Services (TGITS), le centre de services mutualisés système d'information du groupe Total. Support Delivery Manager (with French or German) Krakow, Poland.
Employeur / Recruteur.