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The time it takes to resolve your dispute depends on the type of dispute and the merchant, but it may take up to 60 days for credit card disputes and 90 days for debit card disputes. Some card issuers will remove a charge from a bill while it is under dispute, but it is a two-way process.
expand. If it's a problem with a product or service, contact the merchant and do your best to handle it yourself first. Merchants can assert they were correct in a dispute, in which case the card processing company makes a decision. However, if your card issuer decides the merchant was correct, you'll be on the hook for the charge itself plus any additional fees or interest that accrued while the dispute was being resolved.
In general, the issuer will ensure you are not paying for the charge while it is in dispute. Second Look® from Capital One is one program that could help with that. If you have ever seen an unfamiliar transaction or incorrect charge on your credit card statement, you may have wondered if it was too late to dispute the charge.
A: If you see a charge on your statement you don’t recognize, multiple charges for the same purchase or the wrong amount being charged, it could be a mistake that you can dispute. expand.
You will need to specify the name of the business as it appears on your statement, the date of the charge, the amount and the reason for the dispute.
You’ll want to watch out for these types of charges. Whether it be for credit card fraud, a mistake made by the merchant, or any other unauthorized charges, it is important to dispute credit card charges within the allotted time limit. Before you dispute a charge, make sure that you have a legitimate reason. MasterCard: 1-800-307-7309; Discover: 1-801-902-3100; Capital One: 1-800-227-4825; Chase: 1-800-432-3117; Most of these companies will send you to an automated voice menu when you call. Both Visa and Mastercard have arbitration procedures that may result in a disputed charge being finally dismissed — or reinstated on a consumer’s bill. Submit your dispute within 60 days of the transaction first appearing on your statement. You’ll then be put into contact with a representative. Usually, you can call your credit card issuer and ask to dispute a charge. When contacting us, please be sure to provide your account number, details of the transaction that you are disputing, including but not limited to the name of the merchant as well as the date and dollar amount of the purchase.
Now, if you wait too long to dispute a charge, or forget entirely, you can get in trouble: Even small credit card charges can add up over time, if you're not keeping an eye out for them. We are limited by the amount of time we have to dispute a charge so you’ll want to be sure to contact as soon as possible. How long do I have to dispute a charge?
You get a full refund of the charge if your card issuer sides with you. How long will it take to resolve a dispute? There you’ll have the option to dispute a charge.